Study Finds That AI is Eroding Ecommerce Shoppers’ Trust
Artificial intelligence is changing the way people shop online. Businesses are using AI to improve customer service, create product descriptions, recommend products, and automate many parts of ecommerce. While these tools can make shopping more convenient, a new study suggests that AI is also creating new concerns for consumers. As AI becomes more common, many shoppers are finding it harder to know which online stores and product information they can trust. According to TrustedSite's 2026 State of Ecommerce Trust report, trust has become a major issue in online shopping. The survey, which included 1,295 consumers in the United States, found…